We've built our reputation on crafting the highest quality leather sunglass straps and other fine goods and backing them with uncompromised customer service. 

What's covered?

Our Lifetime Guarantee covers leather workmanship and hardware. Should your product fail due to a manufacturing defect in material or workmanship we will repair or replace the item at no cost until the item has been used and worn out beyond reasonable repair. 

The Lifetime Guarantee does not cover the natural breakdown of materials and colors over time. This includes from general use, neglect or accidents outside of intended use. Due to the natural breakdown of rubber over time, all rubber connectors are waranteed for 2 years from the purchase date. After that time they are backed by our Lifetime Recrafting service and may be replaced for life for a nominal fee.

What services do we provide?

A product determined to be defective under normal and proper use will be repaired or replaced. A warranty assessment takes into account the product’s age and damage from neglect or general use. This Warranty is only valid in the United States and Canada. Shipping & handling fees may apply. A Recrafting Service fee may apply for rubber components greater than 2 years old.

To extend the lifespan of your purchase we recommend using a natural leather conditioner (typically 1-2 times per year).

How do I get my item repaired?

For replacement of rubber components greater than 2 years old follow this link for our Recrafting Service for a nominal fee.

For a warrantee claim related to leather workmanship or hardware contact us at support@soundergoods.com.

Here's to your next adventure.